Frequently Asked Questions

Your guide to premium audio solutions and seamless shopping.

What is the standard shipping time for my order?

Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international delivery can take 7-14 business days depending on the destination.

Do Avantree products come with a warranty?

Yes, all our electronic products come with a standard 12-month warranty. You can also extend this to 24 months by registering your product on our official website within 30 days of purchase.

What is your return policy?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the item in its original packaging for a full refund or exchange.

How do I pair my Avantree Bluetooth headphones with my TV?

To pair your devices, set your headphones to pairing mode and use a Bluetooth transmitter connected to your TV's audio output. Detailed step-by-step video guides are available on our support page.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and convenient checkout experience.

Are your wireless headphones compatible with gaming consoles?

Yes, many of our models are compatible with PS4, PS5, and Nintendo Switch. For Xbox users, we recommend using our specific adapter kits to ensure full functionality.